Warranty
Warranty
All Lazuran Studio products come with the 2-year legal guarantee of conformity from delivery, under Romanian Government Emergency Ordinance no. 140/2021.
What the warranty covers
- cracks or breaks that appear without the piece having been knocked or dropped;
- a protective coating that flakes or peels off under normal use;
- pieces missing from a set;
- for clocks: a movement that does not work with a new battery.
What is not a defect
Our pieces are made and finished by hand, one at a time. Fine pores and slight differences in shade and texture between pieces are part of the material. We describe them on every product page and they are not considered a lack of conformity.
What the warranty does not cover
- knocks, falls or scratches that occur after delivery;
- stains from water kept in vases (our vases are decorative and are not filled with water);
- candle wax dripped directly onto the surface;
- cleaning with abrasive detergents, steel wool or in the dishwasher.
How to tell us
Write to us at lazuranstudio@outlook.com with your order number, a short description and a few photos. We will reply within one working day.
You can choose to have the piece replaced. If replacement is not possible (for example, the design is no longer made), we refund your money or offer you a price reduction. We resolve your request within 15 calendar days of the date you told us, and shipping is at our expense.
If you find the problem within the first 30 days of delivery, you can ask for the product to be replaced straight away.
Resolving complaints
If we cannot reach an agreement, you can contact the Romanian National Authority for Consumer Protection (ANPC) through its alternative dispute resolution platform: reclamatiisal.anpc.ro.